Hey there, I’m Bonny!
A keen observer of people who always believes actions speak louder than words. This translates into my role as a UX designer where I’m always looking out for what the user wants but maybe is not able to find the words to communicate. I love solving problems and simplifying the experience so that everyone is able to seamlessly incorporate technology into their everyday lives.
I spent the last decade of my professional career as a revenue analyst for hotels and an account executive at a worldwide .com travel company in NYC. It was during this time that I discovered UX and the opportunity to improve the user experience through technology platforms utilized within the hospitality space, which got me thinking…what else is out there to work on?
In my free time you can find me watching crime documentaries (why do they do it, why?!), reminiscing about my motorcycle days while juggling a toddler, or checking off places around the world with my husband.
Personality Type: ISTJ (Introverted, Observant, Thinking, Judging)
StrengthsFinder: Restorative, Harmony, Deliberative, Analytical, Consistency
Who was I before UX?
Account Management
What did I learn?
Building Relationships
Establishing trust with clients
Understanding client needs
Storytelling
Explaining the ‘why’ to clients
Negotiations
Obtaining the best possible outcome
for the company and for the client
Hospitality
What did I learn?
Empathy
Putting myself in the customers’ shoes
in order to ensure satisfaction
Analysis and Problem Solving
Identify trends and patterns in the market
to price hotels accordingly
Team Work
Collaborating with people in a variety of roles
in order to achieve one common goal