Hey there, I’m Bonny!

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A keen observer of people who always believes actions speak louder than words. This translates into my role as a UX designer where I’m always looking out for what the user wants but maybe is not able to find the words to communicate. I love solving problems and simplifying the experience so that everyone is able to seamlessly incorporate technology into their everyday lives.

I spent the last decade of my professional career as a revenue analyst for hotels and an account executive at a worldwide .com travel company in NYC. It was during this time that I discovered UX and the opportunity to improve the user experience through technology platforms utilized within the hospitality space, which got me thinking…what else is out there to work on?

In my free time you can find me watching crime documentaries (why do they do it, why?!), reminiscing about my motorcycle days while juggling a toddler, or checking off places around the world with my husband.

Personality Type: ISTJ (Introverted, Observant, Thinking, Judging)
StrengthsFinder: Restorative, Harmony, Deliberative, Analytical, Consistency

 

Who was I before UX?

 
 

Account Management

What did I learn?

Building Relationships

  • Establishing trust with clients

  • Understanding client needs

Storytelling

  • Explaining the ‘why’ to clients

Negotiations

  • Obtaining the best possible outcome
    for the company and for the client

 

Hospitality

What did I learn?

Empathy

  • Putting myself in the customers’ shoes
    in order to ensure satisfaction

Analysis and Problem Solving

  • Identify trends and patterns in the market
    to price hotels accordingly

Team Work

  • Collaborating with people in a variety of roles
    in order to achieve one common goal